Your Cart


If the goods carry a defect under our responsibility, we are obliged to supplementary performance with the exclusion of the rights of the customer to withdraw from the contract or to reduce the purchase price, unless we are authorized to deny supplementary performance due to the legal regulation. The customer shall grant us an adequate term for supplementary performance.
The supplementary performance may be done by elimination of the defect or delivery of new goods. During the supplementary performance, the reduction of the purchase price or the withdraw from the contract by the customer is excluded. The supplementary performance is deemed as failed with the second unsuccessful attempt. If the supplementary performance failed, the customer can demand a reduction of the purchase price or declare withdrawal from the contract.

Damage compensation claims under the following conditions due to the defect can only be enforced by the customer if the supplementary performance failed. The right of the customer for enforcement of further damage compensation claims at the following conditions remains unaffected.

We are liable without limitations according to the legal conditions for damages to life, body, and health that are based on a negligent or intentional violation of obligation by us, our legal representatives or our auxiliary agents, as well as for damages that are included in the liability according to the product liability law, as well as for all damages that are based on intentional or grossly negligent contract violations, as well as malicious intent of the previously stated persons. Insofar we have stated a written guarantee for condition and/or durability regarding the goods or parts, we are also liable in the framework of this guarantee. However, we are only liable for damages that are based on the omission of the guarantee for condition or durability, but do not occur directly on the goods if the risk of such damage is clearly included in the condition and durability guarantee.

We are also liable for damages that are caused by simple negligence, insofar this negligence involves the violation of essential contractual obligations or a cardinal obligation. The same is applicable if the customer is entitled to damage compensation instead of the service. However, we are only liable insofar the damages are typically associated with the contract and are foreseeable.
Further liability by us is excluded without consideration of the legal nature of the enforced claim; this is also especially applicable to tortuous claims or claims of unsuccessful expenditures instead of the service; our liability according to clause 5 of this clause remains unaffected by this. Insofar our liability is excluded or limited, this is also applicable to the personal liability of our employees, workers, co-workers, representatives and auxiliary agents.